How to cancel your Aptis ESOL test and apply for a refund
To apply for a cancellation or a refund, you need to complete and submit the online refund form available on this page.
A cancellation and refund of the examination fee is possible under the following conditions:
- If a refund request is submitted within 14 calendar days after the date of confirmation of payment, you will receive a reimbursement of the test fee and no administration costs will be deducted. Alternatively, you may request a free transfer of your entry to another available test date.
- If a refund request is submitted more than 14 days after the registration date, but no later than 48 hours before the date of the test, you will receive a reimbursement of your test fee minus an administration fee of 138 PLN for Aptis ESOL General and for Teachers, and of 148 PLN for Aptis ESOL Advanced. Alternatively, you may request a transfer of your entry to another available exam date, upon payment of the same administration fees.
- If you cancel your Aptis ESOL test registration outside the 14-days cancellation period but within 48 hours prior to test day, no refund or transfer will be issued, except in case of certified illness or compassionate reasons.
- If a refund request is submitted for certified illness or compassionate reasons (injury, adversity - e.g., theft or traffic accident - loss of family member up to second degree), you can submit a request up to 4 weeks after the test date. You will receive a reimbursement of your test fee minus an administration fee of of 25% of the fee. Alternatively, you may request a free transfer of your entry to another available test date. You must attach to your request written evidence (see Documentation section below).
- If you have booked your test through a Preparation Centre or Agent, the request for cancellation should be made by the said Centre. The British Council will process the cancellation request and, if applicable, a refund to the Preparation Centre.
Documents you will need for your application:
To cancel your test date, please complete the Refund Request Form available at the end of the page. Please note that requests via e-mail or any other means of communication will not be processed.
As part of the process, you will be prompted to upload relevant supporting evidence:
- Copy of the Confirmation of Payment email received after you completed your booking.
- Bank transfer slip (in case you completed your payment offline).
If applicable, written evidence justifying your absence on the test day:
- Official medical certificate signed and stamped by a registered practitioner. If your request is based on Covid-19 grounds, and in the absence of an official certificate, we may accept evidence in other formats, such as email or screenshot.
- Police report, death certificate, and other official statements.